Frequently Asked Questions

Orders & Shipping

How fast do you ship?

Most products drop-ship directly from our authorized distributor and supplier partners' U.S. fulfillment centers. Most orders ship within 1–2 business days when available. Freight and oversized items may take longer.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. If you don't receive tracking within 2 business days, email orders@wrench-lab.com.

Do you ship internationally?

Not yet. We ship to the 48 contiguous U.S. states, Alaska, and Hawaii.

How is shipping calculated?

Most of what we sell is heavy or bulky (lift kits, bumpers, wheels, winches, suspension). Shipping costs vary by size, weight, and destination, so we calculate exact shipping at checkout. You'll see the actual cost before submitting payment.

What about freight shipping?

Oversized items (lift kits, complete bumpers, wheel sets) ship via LTL freight rather than standard parcel carriers. Freight rates are calculated at checkout based on destination zip code, weight, and dimensions.

Do you offer free shipping?

We occasionally run free shipping promotions on qualifying standard-parcel items (not freight). Watch our email list and promo bar for these offers.

Fitment & Product Questions

Will this part fit my vehicle?

Use the year/make/model picker at the top of any page to filter parts. If you're unsure, email fitment@wrench-lab.com for fitment confirmation.

What if a part doesn't fit?

See our Returns Policy for details on returns due to fitment mismatches.

Do you have install instructions?

Most products include manufacturer install guides in the box. For complex installs, we link to video tutorials on product pages when available.

Returns & Warranty

What's your return policy?

30 days from delivery. Items must be unused and in original packaging. Full details on our Returns page.

What about restocking fees?

Most items return without a restocking fee. Large freight items (lift kits, complete bumpers) may carry a 10–15% restocking fee to cover LTL return handling. We'll let you know before you return anything that would carry a fee.

How do warranty claims work?

Most parts carry a manufacturer warranty. If a product fails within the warranty window, email returns@wrench-lab.com with your order number and photos. We assist with the warranty claim with the manufacturer at no charge.

Payment & Security

What payment methods do you accept?

All major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my payment information secure?

Yes. We use Shopify's PCI-compliant checkout. Your card number is never stored on our servers.

Do you offer financing?

Shop Pay Installments is available on qualifying orders between $50 and $17,500 — 4 interest-free payments or 3–24 month financing. No hard credit check for installments.

Account & Orders

Do I need an account to order?

No. Check out as a guest or create an account. Accounts let you save addresses, view order history, and check order status faster.

Can I modify or cancel an order after placing it?

If your order hasn't shipped yet, email orders@wrench-lab.com immediately and we'll do our best. Once an order ships, we can't cancel it — you'd need to return it.

Contact

Reach out at contact@wrench-lab.com or (951) 741-5884. Hours: Monday–Friday, 8 AM – 5 PM Pacific.